**About this role**

The Client Experience Management (CEM) team sits between the Client Business and functional teams across Technology & Operations, acting as a client’s central point of contact for day‑to‑day servicing, inquiries, and issue resolution. The team partners closely with Client Business colleagues to ensure client servicing needs are clearly understood and delivered through effective coordination with internal partners.

CEM also plays a key role in evolving BlackRock’s operational service model in line with client expectations and industry trends, with a focus on scalable, digital‑first solutions that support outstanding client experience.

**Client Experience Delivery Team Overview**

The Client Experience Delivery (CXD) team is a core pillar within BlackRock’s Client Service and Solutions organization, responsible for delivering a consistent and high‑quality onboarding and servicing experience to institutional clients across the client ...