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Associate Business Analyst - Customer Care Support
FirstEnergy
📍
Akron, United States
Location
Akron
Posted
May 29, 2026
Commute
Local Area
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Job Description
**FirstEnergy at a Glance**
We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers’ lives brighter, the environment better and our communities stronger.
FirstEnergy (NYSE: FE) is dedicated to integrity, safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of more than 3,500 megawatts.
**_About the Opportunity_**
The analyst role is integral to the Customer Care Support & Planning Group within Customer Care. As part of a centralized team that provides tools and subject matter expertise, the Analyst monitors day-to-day operations, evaluates trends, and identifies opportunities to strengthen Customer Care processes and the customer experience w...
We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers’ lives brighter, the environment better and our communities stronger.
FirstEnergy (NYSE: FE) is dedicated to integrity, safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of more than 3,500 megawatts.
**_About the Opportunity_**
The analyst role is integral to the Customer Care Support & Planning Group within Customer Care. As part of a centralized team that provides tools and subject matter expertise, the Analyst monitors day-to-day operations, evaluates trends, and identifies opportunities to strengthen Customer Care processes and the customer experience w...