Acquire and apply basic knowledge of auto coverages. auto physical damage, and liability, in order to evaluate and settle high volume and low complexity auto claims such as; simple comprehensive and collision (i.e., single vehicle, parked and unoccupied, clear liability), glass, roadside, and rental vehicle coverages for repairable vehicles.

Resolve claims through proactive problem solving and decision making, within authority guidelines and under direct supervision, while overcoming obstacles, and effectively prioritizing the workload.

Clearly document thought process including damage evaluation, investigation, negotiation, and settlement decisions.

Collaborate and set expectations with external and internal business partners to facilitate claims resolution.

Support members, business partners, and claimants, through use of varying communication channels ...