Associate ALM Support Analyst

The Associate ALM Support Analyst provides a key cornerstone of technical support for PlayStation Studios QA, PlayStation Studios, and its partners. They are responsible for service desk triage, monitoring and ticket resolution duties, as well as tier 1 and 2 ALM tasks, across all supported applications and services. Primarily these tools include our Application Lifecycle Management (ALM) tools such as Jira, Confluence, and TestRail, custom in‑house developed tools, as well as collaborative enterprise tools such as SharePoint and Microsoft Teams.

Responsibilities

• Support the business by providing key services to PlayStation Studios, PSS QA, and other Sony entities through customer‑facing support for first‑line support requests via our service desk.
• Daily handover of key workload to global peers.
• Curation and maintenance of relevant articles in our knowledge bases.
• Timely updates to custo...