You will be the face of AICPA & CIMA by focusing on the needs of members, students, candidates, and prospects. You will handle inquiries through inbound/outbound phone calls, email, chat, and social media channels, which contribute to customer satisfaction survey results and Net Promoter Scores (NPS) scores. You will report to a GEC Associate Manager. You will work in the office, 9am to 5pm, UK time.

You Will Identify and report issues that could negatively affect our member/customer experience Achieve qualitative and quantitative targets for individual performance Upsell/cross sell by engaging customers in a discussion about membership, products and services suitable to their needs through both inbound and outbound campaigns Remain knowledgeable about memberships and products while working to become subject matter experts in important areas Collaborate with team members to share knowledge, identify efficiencies and achieve Service Level Agreements Communicate relevant informa...