RESPONSIBILITIES

• Effective monitoring on regimented calling, overtime and negotiation skill of the callers. Attend to customers made via WABA, Inbound calls, email and etc within agreed turnaround time. To have Zero unattended messages / calls. To ensure all messages / calls attended on the same day.
• Cultivate teamwork spirit across units in Asset Management to maximize productivity and increase effectiveness.
• Consistently review of 1st defaulter and delinquent account and follow up with Auto Finance Executive closely and conduct site visit diligently.
• Incoming messages / calls are attended daily and updated into Volare system without failed. Strict adherence towards Personal Data Protection Act “PDPA”.
• Ensure a fair, assertive and professional approach at all times when negotiating for payment. To ensure zero complaint on rudeness.

REQUIREMENTS

• Minimum a Diploma/Degree or other equivalent pro...