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Job Description
LOCATION: Stansted Airport
REPORTING TO: Duty Manager
SHIFTS: 4 on 4 off
PAY RATE: Β£ per hour
Main Duties & Responsibilities:
To greet and check in all assisted passengers at the passenger assistance areas ensuring that high standards of service are maintained. The Check-in agent should ensure that they provide all passengers with legendary service, assess requirements of the passenger.
β’ To operate the check-in desk (landside, airside or pre-immigration) meeting and greeting the passengers from 1st contact.
β’ Assign tasks to team members.
β’ Ensure that all passengers are booked into the ABM Airport Inform system.
β’ Ensure amazing customer service is provided to all assisted passengers at each point.
β’ Ensure you fully adhere to the SLA times for all passengers in all areas
β’ Expedite a smooth transfer throughout the terminal.
β’ Ensure all passengers are in the system and closed with comments were neede...