Lead operational growth as the Assistant Vice President of Claims Operations at Manulife in Toronto. Champion effective service delivery and business process enhancements across teams.
You will be accountable for managing business support functions, ensuring compliance, and driving performance improvements within the claims department. Your strategic focus will help identify and implement automation initiatives that enhance service quality. Engage with leadership to promote collaborative practices for operational success.
Key Responsibilities:
• Direct oversight of operational and service delivery functions
• Ensure compliance with all regulatory requirements
• Monitor service quality and manage key performance indicators
• Collaborate to enhance customer experience and efficiency
• Lead cross-functional projects and initiatives
Requirements:
• Minimum 10 years in operational leadership positions
• Strong background in process management and efficiency ini...