• Legal Employer HERMES SINGAPORE (RETAIL) PTE LTD
• Posting Date 05/07/2026, 09:07 AM

Management and follow-up of Customer Services

Contribute to your team’s effort in managing services to customers (customer contact and complaints handling, follow-up in relevant store IT tools, etc.)

Ensure follow-up for all customer services (customer requests, special and personalized orders, reservations and wishes, remote sales, Repair requests) by setting up follow-up routines in the schedules of your team.

Be a real partner to sales team to optimize and simplify the back-office follow-up of those services.

Be responsible for the business performance of all service-related operations:

• Monitor conversion rates and average durations for r...