π Local Job Near You
Assistant Service Operations Manager (IT Support) - Trilingual
Master Concept International Limited
π
kuala lumpur, Malaysia
Location
kuala lumpur
Posted
June 10, 2026
Commute
Local Area
Local Opportunity Near You!
This job is in your area. Enjoy a short commute and work close to home.
Job Description
Responsibilities
As an IT Operation Manager and direct report to HK Headquarters, your typical day might include the following:
- Act as the primary point of contact for escalated customer reported issues, ensuring prompt investigation and resolution while maintaining a high level of professionalism and customer satisfaction
- Supervise the IT operations engineers, offering guidance and support to ensure the team operates smoothly
- Develop and ensure roster reflects the necessary skills and qualifications of the staff members assigned
- Share the roster with all team members well in advance. Provide clear information about their assigned shifts, any changes, and the process for requesting swaps or adjustment
- Oversee and prioritize daily IT tasks, ensuring timely issue resolution and efficient service delivery to customers
- Manage the Service Desk Ticketing System and provide regular reports for management review and provid...