Responsibilities

• Look over the daily operations and performance of AWS. Also, maintain control over the employees in the AWS for the pursuit of quality service.
• Attend to the complaints of customers; direct relevant employees to resolve complaints. Also, maintaining check & balance of all system documents and in case of any error, take corrective measures with the consultation of the Branch Manager.
• Ensuring that once a complaint has been attended to and rectified by Dawlance technical service officers, the same fault should not be reported.
• Maintain conducive relations with dealers and franchises to ensure they add value to the business. Also, to ensure that all the reports of Branch/Franchises (Revenue, Satisfaction, Quality, warranty issues, and trainings) are sent to the Branch Manager.
• To ensure employees are well aware of health and safety precautions.
• To control warranty, costs, expenses, revenue generation,...