Conversion Workflow Optimization: Establish and optimize pre-sales SOPs across all channels to boost inquiry-to-order conversion rates through standardized scripts.

Team Training & Performance Management: Responsible for recruitment, scheduling, and vocational training; develop a scientific KPI framework focused on response speed, conversion rates, and customer satisfaction.

Product Knowledge Base Maintenance: Regularly update the brand’s product knowledge base and FAQ; refine selling points and objection-handling techniques to ensure the team reflects the brand’s professional tone.

Customer Insight & Feedback: Analyze recurring pre-sales inquiries and generate regular reports to provide actionable insights for product R&D, livestream content optimization, and marketing adjustments.

Agency Management: Manage external customer service providers (if app...