KEY RESPONSIBILITIES

Customer Service

Provide excellent customer service to residents, prospective tenants, contractors and visitors
Be the first point of contact for handling resident complaints, ensuring a speedy and efficient resolution and escalating promptly to the Property Manager or Area Operations Manager when needed
Organise, promote and conduct resident events to promote community and drive resident engagement within the building
Seek ways to exceed service expectations, driving NPS and building reviews on platforms such as Google and TrustPilot
Share communications via the Marketing Team to keep residents informed and react to changing circumstancesSales

Lead the implementation of sales strategies with the support of the Property Manager
Support the Property Manager with external stakeholder management such as key universities and language schools
Maintain a thorough understanding of current competition and market conditions
Conduct ...