Job Title: Operations Assistant Manager

Job Summary

The Operations Assistant Manager is responsible for overseeing daily team operations, ensuring effective coordination among Specialists and Supervisors, and acting as a single point of contact for complex or escalated matters. This role supports operational excellence by analyzing performance metrics, driving continuous improvement initiatives, and assisting in the execution of account-wide strategies.

Key Responsibilities

• Supervise and coordinate a team of Specialists and Supervisors, ensuring alignment with operational goals
• Serve as the primary point of contact for complex operational concerns and escalations
• Oversee day-to-day operations and ensure smooth implementation of short- to medium-term team activities
• Provide input in the development and improvement of policies, processes, and operational standards