Purpose of the role

As an Assistant Manager- Operations in the local Operations team, the role revolves around the management and coordination of the city Operations team, to implement and maintain a level of customer service unsurpassed in the hospitality industry. You will manage the overall operational performance of all the centres within your city, creating an environment where operational teams feel highly motivated and bonded with the company. You will have responsibility to drive service revenue and ensure service revenue targets are exceeded. Input will also be required on the annual service income budget. Regular reviews of maintenance and engineering issues will also be required, including management of all equipment maintenance contracts.

Job Description

• Develops and maintains an exceptional services culture that exceeds the clients’ expectations
• Monitors daily operations of all centres an...