We are seeking an enthusiastic and customer-focused Assistant Operations Manager to join our team at Wolfgang Violin Studio. As the first point of contact for our customers, you will play a vital role in delivering exceptional customer service, managing front desk operations, and supporting the overall success of our music school.
Key Responsibilities:
1. Front Desk Management Oversee the daily operations of the front desk, ensuring a warm and welcoming experience for customers.
2. Customer Relations Develop and maintain strong relationships with customers, addressing queries, concerns, and feedback in a timely and professional manner.
3. Scheduling and Administration Manage lesson schedules, bookings, and cancellations, ensuring accurate records and efficient use of resources.
4. Communication Liaise with teachers, staff, and customers to ensure seamless communication and resolve any issues that may arise.
5. Data Entry and Reporting Accurately maintain student recor...