Location
johor bahru
Posted
June 05, 2026
Commute
Local Area
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Job Description
We're rethinking homes for how people really live, and we're looking for an Assistant CX Operations Manager to join our Customer Experience team to help shape the future of living - one thoughtful detail at a time.
You'll be the main point of contact between the frontline team and senior management - keeping daily operations tight so the bigger picture work can move forward.
What you'll be doing:
- Manage a team of 50-80 agents and team leads on a day-to-day basis
- Track and manage ticket queues to ensure nothing falls through the cracks
- Monitor team performance and step in early when targets are at risk
- Handle escalations and make on-the-ground calls without waiting to be told
- Run regular check-ins, coach underperformers, and recognise good work
- Make sure shift coverage, workload, and resources are properly planned
- Keep workflows and processes consistent across the team ...