Be the direct focal point and direct link with customers on all customer issues (Be the Voice of Customer Provide strong leadership in customer related issues Oversee the Operation and Customer Service function of the Company Ensure smooth coordination between the Operation & Customer Service team for on time delivery Responsible for service and product quality assessment including attending to customer's feedback/ service complaints to determine any critical service failure point. Maintain a high degree of account management and control Maintain a highly collaborative, positive, & synergistic relationship with the customer and with internal teams to ensure quality, timely delivery, and support. Other responsibilities that may be delegated or stipulated by Management. Requirements: At least a diploma or degree in any field Operational ability in a diverse environment Exceptional customer-facing skills Readiness to demonstrate a proactive attitude. Excellent verbal and written communica...