Oversee daily scheduling of pet activities, feeding, cleaning, and grooming sessions Monitor cleanliness and maintenance of the facility to ensure a hygienic, pet-safe environment Assist in training, supervising, and scheduling pet care assistants and reception staff Help conduct regular staff briefings and performance checks Step in to cover operational duties during staff shortages Greet pet owners and ensure smooth check-in/out procedures Handle customer feedback, inquiries, and resolve service issues professionally Maintain accurate pet records and communicate special needs to the team Monitor pets' behaviour and report health or temperament concerns Enforce safety protocols and emergency procedures Ensure compliance with AVS (Animal & Veterinary Service) and NEA regulations Assist with inventory control and stock ordering Prepare basic reports on attendance, incidents, and feedback, if an Be available for
24-hour standby duty
on a rotational basis to handle emergencies, urge...