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Assistant Officer, Digital Support (1-Year Contract)

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AXA Group
πŸ“ hong kong, Hong Kong
πŸ“
Location hong kong
πŸ“…
Posted June 10, 2026
πŸš—
Commute Local Area
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Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

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Job Description

Responsibilities:

  • Handle in-bound queries and provide one-stop solutions for users through calls, emails, whatsapp, walk-in
  • Deliver and arrange roadshow for agencies / Swiss Privilege / Brokers based on business needs to promote usages / new functions / benefits of various digital platforms
  • Assist in collecting user feedbacks on digital platforms all the time for continuous development / enhancement
  • Assist in preparing and reviewing training materials and coordinating the training with agency training department
  • Proactive in probing / observing end users behavior and identify user needs for transforming the digital platform to better shape
  • Assist in investigating the root causes of system incidents and communicating the progress with user.
  • Assist in preparing promotional / coaching materials through handy guides / video clips in order to create awareness promotions
  • Assist in performing ad-hoc a...
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    πŸ“ Location Details

    πŸŒ†
    City
    hong kong
    πŸ—ΊοΈ
    Country
    Hong Kong
    πŸš—
    Commute
    Local Area

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