The job holder will be part of a dynamic team that manages the cancellation of passes, legal stay, and repatriation of foreign workers. They will be responsible for supporting the Cancellation and Repatriation Section in running its daily operations in an efficient and effective manner; and implementing initiatives to support policy and service delivery outcomes.

• Supervisor day-to-day work pass cancellation, workers’ repatriation and Security Bond operations, ensuring the team achieves the required policy and service outcomes.
• Review, design and implement initiatives, leveraging AI, software robotics and backend system automations, to meet policy and service goals, while ensuring operational efficiency. This includes reviewing rules and processes, devising user stories as well as collaborating with IT teams and other stakeholders to conduct user tests Devise and maintain relevant process documentation ...