Responsibilities

• The user is responsible to process all back office transactions namely-Set up of accounts, scanning, New business, prepping accounts, research for UW etc.
• Primarily responsible for processing transactions as per the SLAs outlined by the client
• Ensure that all the transactions are processed as per defined and documented desktop procedures
• Ensure that the assigned targets in accordance with SLA are met
• Ensure that the quality of the transactions is compliant with predefined parameters
• Expected to work within strict deadlines, meet and continuously strive to exceed expectations for all process metrics and customer satisfaction measures