Job Overview
Product Technical Specialist (PTS) is responsible for fulfilling technical support requirements & expectations of whole Sales & Service Unit for assigned product.
Job Responsibilities and Essential Duties
Conducting technical trainings for assigned product.
Providing online & onsite support to field service teams for resolving technical issues
Monitoring Installation, maintenance & corrective service cases
Supporting & resolving technical needs of sales department
Fulfilling QRC requirements of assigned product
Spare part inventory & tools management for assigned product.
Ensuring uptime for installed base of assigned product
To ensure technical and regulatory issues are attended, resolved, and completed within agreed timelines.
To fulfill technical expectations of whole SSU for assigned product.
Ensure Uptime for the installed base of assigned product.
Monitor open & closed calls on weekly basis and ensure open calls are closed at th...