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Job Description
Description
Years of Experience:
Minimum of 3 – 5 years’ experience as Sr. Team Leader / Asst Manager or Manager in IT or ITSM industry
Key Purpose:
The Assistant Manager / Manager Operations for the Support Services must be a highly focused person who will ensure a top quality results-oriented and highly successful Operations team. He must be revenue focused and results driven and able to take on high targets and keep the team motivated to achieve the goal. This is a role consisting of the three major responsibilities of: End to end Service Delivery, Client relationships & Team Management.
Key Role & Responsibilities:
Client responsibilities:
Responsible for driving the teams and delivering monthly / quarterly goals
Effective engagement with the client SPOCs through pro-active communication and regular reviews
Leadin...