About the Company Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, and India. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals. Our clientele includes Fortune 500 and FTSE 100 companies. About the Role Job Title: CSA Grade: H2 Job Category: Associate Function/Department: Operations Reporting to: Team Lead Responsibilities Deliver excellent customer service within shifts assigned including prompt resolution of customer related issues, complaints, enquiries or challenges. Shoul...