**Overview**

The **Assistant Manager of Retail Operations Communication & Engagement** ensures store and field leaders receive clear, timely, consistent, and actionable operational communications that are aligned to business priorities and delivered through the most effective channels and cadence. This role serves as a key connector between the business and the field, explaining initiatives, updates, and operational priorities into communications that are easy to understand, relevant to store teams, and designed to support strong execution.

In addition, this role supports successful change adoption through both launch and reinforcement, helping leaders navigate new processes, programs, and expectations with ease. It also drives two-way engagement by creating feedback loops, strengthening field connection, and ensuring insights from stores help inform future communications, continuous improvement, and broader operational decisions.

**Responsibilities**