Purpose
He is responsible for effective disconnections of defaulting accounts and reconnection on receipt of payment in conformity to the relevant SOP/ rules.
Education & Relevant Experience:
Graduate with relevant experience
Skills
Experience in dealing with customers individually and in groups
Must be able to communicate effectively with employees and customers in hostile situations.
Accountabilities
Familiarizes self with written policies, forms and operating procedures. Interprets policies and assures their proper application by the Disconnect-Reconnect teams.
Receives and analyzes daily delinquent disconnect list.
Prioritizes work to achieve maximum recovery and prepares daily work assignments for DC/RC teams, in accordance with regulatory requirements.
Assures that DC/RC teams are properly trained and equipped to disconnect and reconnect meters at delinquent customer locations.
Assures that DC/RC teams have proper safety briefings a...