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Assistant Manager, Quality & Compliance

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International SOS
📍 Hong Kong, Hong Kong
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Location Hong Kong
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Posted June 09, 2026
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Commute Local Area
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Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

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Job Description

About us

Are you passionate about delivering exceptional service and creating memorable experiences? This is an amazing opportunity to join Aspire Lifestyles (a subsidiary of International SOS), the world's largest premium concierge and affluent service provider. The Aspire Lifestyles delivery model assists companies and some of the world’s most premier brands to drive loyalty and create value in their customer portfolios.

Your Role:

  • Implement and maintain quality standards to provide teams with best practice guidelines required to serve our clients and customers

  • Conduct quality reviews of team member interactions across all inbound and outbound channels on a regular basis and conduct coaching

  • Investigate on defects and complaints to provide and enforce initiatives to improve the service standards and drives a greater customer satisfaction

  • Support to manage, track, investigate and revie...

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    📍 Location Details

    🌆
    City
    Hong Kong
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    Country
    Hong Kong
    🚗
    Commute
    Local Area

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