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Assistant Manager, Operations Solutions

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HK4 Cigna Worldwide General Insurance Company Limited
📍 Hong Kong, Hong Kong
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Location Hong Kong
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Posted June 15, 2026
🚗
Commute Local Area
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Local Opportunity Near You!

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Job Description

Job Responsibilities:

Change Management

  • Manage projects in improving operation efficiency and enhancing customer experience independently
  • Look into business needs of different BUs and re-examine and re-design operation processes to achieve scalability and efficiency
  • Work closely with BUs, internal and external IT vendors to manage the end-to-end process of system enhancement including user requirements/stories gathering, UAT, and post-implementation support/bug-fix
  • Ensure projects are progressing in a timely manner and fit in resource plans well

    • Vendor Management

  • Liaise with external vendors who support new initiatives (e.g. external consultants/technical vendors) and define service scope and timeline
  • Monitor vendors’ performance and progress to ensure spending and lead time follow project plan
  • Identify potential vendor delivery issues (progress/cost/capability) and escalate to management/stakeho...

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    📍 Location Details

    🌆
    City
    Hong Kong
    🗺️
    Country
    Hong Kong
    🚗
    Commute
    Local Area

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