Position Overview

Atlantis Dubai is seeking an analytical and detail-oriented Assistant Manager, MI & Analytics to transform operational data into meaningful insights that enhance Contact Centre performance and guest satisfaction. The role will focus on managing data collection, reporting, forecasting, and analysis to support business decisions, improve efficiency, and optimize service delivery across the resort's multi-channel contact operations.

Job Details

Country: UAE
City: Dubai
Industry: Hospitality
Function: Business Analysis-Research
Salary: monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time

Key Responsibilities

• Manage daily, weekly, and monthly performance reports for Contact Centre operations, ensuring data accuracy and timely delivery.
• Analyze key performance indicators (KPIs) to identify operational trends and performance improvement opportunities.