JJ Consulting Services is a recruitment firm partnering with multinational companies expanding in Asia. Our consultants bring deep industry and functional expertise to deliver top professional and staffing solutions for clients and candidates.
Our Client is a luxury 5-star city-centre hotel in Singapore, and the The Assistant Manager, Lounge/Front Office will lead guest service operations, ensuring operational efficiency, guest satisfaction, and team productivity in the Executive Club.
Responsibilities
Allocate sufficient staffing daily to meet operational demands and maintain service quality
Plan and coordinate VIP arrivals and departures to ensure seamless guest experiences
Build and sustain strong guest relationships to enhance loyalty and repeat visits
Resolve guest issues promptly to maintain high satisfaction levels
Personally meet, greet, and room VIP guests, delivering exceptional service
Develop and review staff rosters to achieve productivity and servi...