Planning

1. Assist the regional Franchise Ops Manager in the regional customer retail capability improvement
2. Assist the regional Franchise Ops Manager in the quarterly POS ST target formation

Management

3. Monitor X & Y & Z store ST performance data by district and customer

(X stores are HQ Retail Ops' responsibility, Y stores are regions' responsibility and Z stores are managed by the customer)

4. Store visits

• Pay regular visits to stores within the managed district
• Pay (combined) visits to selected stores (important or problematic stores)
• Give store performance assessment through RMS checklist
• Cross cover the pre-designed items for other Franchise Ops functions (eg. VM maintenance)
• Conduct on site problem shooting through communicating with store manager and staff
• Give coach to the store staff where ...