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Assistant Manager - Customer Services

🏢
Manulife
📍 Hong Kong, Hong Kong
📍
Location Hong Kong
📅
Posted June 09, 2026
🚗
Commute Local Area
🎯
Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

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Job Description

By handling the complaint on business lines, the individuals shall look for ways to streamline processes, maximize team efficiencies and identify servicing gaps.

Position Responsibilities:

  • Manage and resolve customer complaints efficiently and professionally, ensure timely follow-up and resolution.
  • Provide operational support to customer, field force & other business areas via email, telephone and even face-to-face during complaint handling.
  • Maintain clear and empathetic communication with customers throughout the complaint resolution process.
  • Ensure compliance with company policies and regulatory requirements in all complaint management processes.
  • Analyze complaint data to identify trends, root causes, and areas for improvement.
  • Collaborate with cross-functional teams to develop and implement service improvement initiatives based on customer feedback.
  • Involve service enhancements or projects from initiation to com...

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    📍 Location Details

    🌆
    City
    Hong Kong
    🗺️
    Country
    Hong Kong
    🚗
    Commute
    Local Area

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