Join Mark's in Medicine Hat as the Assistant Manager overseeing customer experience excellence. Guide a talented team to improve service and drive customer satisfaction every day.
This full-time position is integral to our store leadership team, where you will foster a positive culture and enhance operational efficiency. Your strong interpersonal skills will be key in addressing customer feedback and resolving escalations, ensuring our brand’s mission is met. You’ll drive key metrics and focus on continuous improvement.
Key Responsibilities:
• Hire and build a diverse, high-performing team
• Coordinate workload for efficient store operations
• Take charge of loyalty programs and coaching staff
• Analyze customer feedback and implement enhancements
• Lead from the floor to uplift team morale
Requirements:
• Excellent leadership and communication abilities
• Proven ability to address and resolve customer issues
• Customer-focused with strong relationship-...