About the Role
If you're someone who loves people, thrives in a fast-paced environment and takes pride in delivering exceptional service — we'd love to meet you. At Mokara, we're a high-performing, close-knit team that believes in putting families and children at the heart of everything we do. We're looking for a Customer Experience Assistant Manager who is warm, confident and driven to be their best self every day. You'll connect with families, guide parents through their child's journey with us, and ensure every visit — from check-in to goodbye — reflects the care, professionalism and excellence that define Mokara. The Assistant Manager / Senior Customer Experience role is a leadership position responsible for overseeing daily front-of-house operations, guiding the customer service team, and ensuring all customer communications and Zendesk ticket workflows are managed accurately, promptly, and professionally.
This role serves as the bridge between frontline staff and management...