Responsibilities

To execute operational activities pertaining to cards after sale application to ensure smooth functioning and delivery of quality service to customers as well as to ensure adherence to appropriate processes and controls for better operational efficiency and to mitigate operational risks.

Assist in identifying processes that can be automated and recommend accordingly in order to eliminate any bottlenecks in processing

Recommend action plans for continuous process improvements in order to enhance both processing efficiency and operational controls and save costs. Assist in implementing these action plans once approved

Supervise and execute all relevant functions in the unit with accuracy and efficiency and with adherence to Service Level Agreements

Supervise POWERCARD and FinnOne Cards after sale application and ensure that all activities processing are executed accurately, effectively and efficiently

Ensure updatin...