Position Overview
· Support the Resident Manager in overseeing all day-to-day lodge operations.
· Ensure exceptional guest experiences, operational efficiency, and departmental coordination.
· Lead operational standards through daily inspections and departmental engagement.
· Act as Relief Manager in the absence of the Resident Manager.
Guest Experience & Service Excellence
· Welcome and host guests, ensuring a personalized and memorable stay.
· Handle guest requests, complaints, and special arrangements professionally and efficiently.
· Maintain luxury hospitality standards aligned with the Mabula brand.
· Engage with guests during meals, activities, check-ins, and departures.
Operational Management
· Oversee Front Office, Housekeeping, Maintenance, Food & Beverage, Kitchen, Spa, Retail, and Guest Activities.
· Conduct regular lodge walkabouts and inspections.
· Ensure compliance with SOPs, policies, procedures, and oper...