Same platform, different brand. Your saved jobs and alerts as well as your log in details have moved with you.

Log, track, classify, and prioritize user incidents and service requests (email, calls, chats) in the ticketing system.

Provide first- and second-level technical support by troubleshooting hardware, software, network, printer, access, and account-related issues.

Diagnose and resolve escalated or complex incidents, including root cause analysis for recurring or systemic problems.

Provide advanced support for networks, servers, access permissions, backups, and security configurations.

Computer device management and troubleshooting desktop related issues

Manage Microsoft 365 Admin Portal

Monitor system performance, implement patches, updates, and configuration changes, and support backup and recovery processes.

Coordinate with external vendors when issues exceed internal expertise.

Support employee onboard...