Responsibilities

• Overseeing the daily IT operation in Malaysia
• Understanding the business needs and managing IT demand to balance Business and IT objectives
• Establishing effective partnerships with business and function as a bridge between business requirements and technical teams (In-house or 3rd party)
• Lead as Project Manager / coordinator to IT Projects on system implementation and/or enhancements
• Providing IT support to Office users and Retail stores, investigating all assigned incidents to root cause so that fixes can be developed as appropriate
• Ensure all new stores opening/relocation/closure are correctly planned and managed. Following existing processes and updating wherever necessary to provide on-time delivery and handover to Retail of all IT-related systems and tasks
• Ensure adequate documentation are maintained and kept up to date
• Handle and coordinate escalation (in-house or 3rd part...