**A taste of your day-to-day**

No two days are the same — but you’ll usually be:

+ Leading the way across guest experience, team performance, and hotel operations
+ Prioritising workloads and keeping shifts running smoothly
+ Coaching and developing your team to deliver genuine, memorable guest experiences
+ Having confident, authentic conversations with guests to resolve issues or concerns
+ Acting as the first point of contact for any critical or emergency situations
+ Being visible, approachable, and ready to step in wherever needed

**What we need from you**

+ At least **2 years’ experience** in front desk or guest service leadership
+ Strong spoken and written English; additional languages are a bonus
+ Solid communication, problem-solving, and people skills
+ Able to spend long periods on your feet and assist with occasional lifting
+ Experience with hotel systems such as **Opera** (beneficial)
+ Flexibility to ...