📍 Local Job Near You
Assistant Guest Relations Manager
the fullerton bay hotel
📍
singapore, Singapore
Location
singapore
Posted
June 23, 2026
Commute
Local Area
Local Opportunity Near You!
This job is in your area. Enjoy a short commute and work close to home.
Job Description
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Keep abreast of changes in F&B, especially high‑end bar trends, and proactively analyze emerging trends and guests’ changing needs and preferences.
- Champion high standards of Guest Relation services in all areas, providing constant and honest feedback to team members and coaching them.
- Establish rapport with guests, maintaining good relationships and handling all guest feedback, complaints, and service recovery in a timely manner.
- Serve as the key contact person for event organisers to ensure all operating departments meet event requirements seamlessly; personally verify that guests receive the best possible service and pre‑empt or spot possible shortfalls, providing timely solutions.
- Drive and develop guest engagement and satisfaction programmes, targeting customer loyalty and repeat business, aiming for a high guest return ratio.
- Review, implement, and ensure effective and efficie...