•Provide upscale guest service experiences for clients throughout their stay

•Ensure clients are properly greeted upon their arrival

•Monitor daily bookings and ensure assigned rooms are prepared prior to check-in

•Coordinate luggage collection and storage

•Oversee check-in and check-out procedures, including reservations and financial transactions

•Promptly address guests’ requests, like in-room dining

•Actively listen to and resolve complaints

•Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services

•Coordinate and manage communication between guests and staff and follow up to ensure we resolve concerns

•Inform clients of our hotel services, including breakfast and dining options

•Promote all hotel amenities, conveniences and programs offered

•Manage guest relations team to ensure we comply with all standards and operating procedures
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