Responsibilities

• Assist in managing guest inquiries requests and complaints in a timely and professional manner
• Support the Front desk team in coordinating guest services and activities
• Oversee check-in and check-out processes ensuring smooth and efficient operations
• Collaborate with other departments to fulfill guest needs and resolve issues
• Train and mentor guest relations staff to maintain high service standards
• Assist in creating and implementing guest satisfaction initiatives
• Monitor and analyze guest feedback to identify areas for improvement
• Participate in special events and VIP guest arrangements
• Ensure compliance with hotel policies and local regulations
• Assist in managing the guest relations budget and resources

Qualifications

• RequiredEducationandExperience: Diploma or degree in vocational hospitality 5–7 years experience in 45-star H...