JOB SUMMARY

Responsible for the supervision and management of Front Services to promote quality performance and guest satisfaction. Coordinates and executes luggage handling and delivery processes to meet the needs and requirements of group, meeting and transient guests. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

CANDIDATE PROFILE 

Education and Experience 

• High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area. 1 year supervisory experience in related area.

OR

• Bachelor's degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area. 1 year supervisory experience in related...