Overview

The purpose of this role is to manage and support the delivery of the day‑to‑day resident experience objectives of the property, leading the team by example to build a vibrant, safe and welcoming community our residents enjoy being part of. The role supports the Community Manager in the day‑to‑day financial and operational management of the property, including leasing, marketing, maintenance and tenancy administration.

Responsibilities

• Acts as a role model at all times by demonstrating the core values.
• Actively seeks interaction and contact with residents to proactively improve front‑of‑house service delivery, anticipating and exceeding resident expectations.
• Promotes resident satisfaction and retention by monitoring feedback, responding promptly to questions and complaints, and taking appropriate action to resolve service issues.
• Assists and supports the Community Manager with communications, assessment and develo...