Key Responsibilities           :

Operations & Facility Management

• Oversee daily club operations and ensure courts, booking systems, and facilities function optimally.
• Maintain cleanliness, safety, and upkeep of all areas.
• Coordinate maintenance, repairs, and inventory.
• Enforce TPC’s Standard Operating Procedures (SOPs).
• Identify operational inefficiencies and implement improvements to increase productivity and streamline workflows

Customer Experience

• Deliver premium guest experiences aligned with brand values.
• Supervise front desk and customer service teams.
• Handle guest feedback and manage VIP relations.
• Support local events and community activities.
• Handle customer inquiries, feedback, complaints, and conflict resolution professionally and in a timely manner
• Coordinate tournaments, leagues, social events, coaching programs, and communit...