Core Responsibilities

• Ensure adequate staffing of retail sales department and raise any concerns to BM.
• Provide input on CSOs performance to the BM.
• Provide coaching mentoring and guidance to CSOs

Generic Accountability

• Support BM in implementing retail sales change initiatives.
• Actively Sell / cross sell asset and liability products to new and existing Classic and advantage customer.
• Ensure retail sales performance meets KPI targets as per customer segments
• Supervise CSO performance by participating in and leading daily retail sales team meetings
• Attract new customers to branch through personal relations and existing customer referrals
• Monitor CSO daily operations and provide necessary authorizations
• Support CSOs by serving customers during peak times
• Assign tasks fairly to staff so that no work is left pending at day end
• Ensure that...