Looking for an experienced applicants well versed with a busy banquet operations and able to lead a team.

Main Duties

Customer Service

• Ensures the delivery of brand promise and provides exceptional guest service at all times.
• Provides excellent service to internal customers in other departments as appropriate.
• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Maintains positive guest and colleague interactions with good working relationships.
• Establishes a rapport with guests maintaining good customer relationships.

Financia

• lAssists to improve productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines
• .Assists to ensure that the restaurant is operated in line with maximising profit while de...