Become a pivotal Technical Support Architect at Assent. Focus on resolving escalations, enhancing workflows with AI, and fostering collaboration for exceptional customer service.
As a senior technical specialist, you will play a critical role in managing escalated technical issues and communicating effectively with customers and teams. Your analytical skills will be put to the test as you address complex challenges through code analysis and product review. Additionally, you will mentor less experienced colleagues and contribute insights that drive product enhancements.
Key Responsibilities:
• Handle and resolve critical customer and supplier escalations
• Diagnostic review of application code for troubleshooting
• Collaborate with internal teams for solutions and improvements
• Analyze support interactions for trends and opportunities
• Provide mentoring and documentation for knowledge sharing
Requirements:
• Bachelor’s degree in Computer Science or similar