Job Title: Cloud Telephony & AI Specialist

Experience: 3–4 Years

Job Summary

We are looking for a skilled Cloud Telephony & AI Specialist with 3–4 years of hands-on experience in building, integrating, and optimizing cloud-based communication systems enhanced with AI capabilities. The ideal candidate will have strong expertise in cloud telephony platforms, voice technologies, conversational AI, and system integrations to deliver scalable and intelligent communication solutions.

Key Responsibilities:

Cloud Telephony

• Design, integrate, and maintain cloud telephony solutions using platforms such as Ozonetol, Twilio, Exotel, Plivo, Amazon Connect, or similar
• Integrate telephony systems with CRMs, ticketing tools, and backend services
• Monitor call quality, performance, uptime, and troubleshoot telephony issues
• Ensure high availability, scalability, and secu...